Customers can request a return or exchange within 30 days of receiving the item. Refunds will be issued to your original payment method.

Please note: Items marked as “Final Sale” cannot be returned. Sale and promotional items are non-refundable unless defective, subject to our standard return policy.

Cancellations

We accept order cancellations before the product is processed. If you cancel your order before this point, you will receive a full refund. If the product has already been shipped, we regret that we cannot cancel the order.

Return Conditions

• All items must be returned in their original, sellable condition, unworn, unwashed, or unaltered, with all tags intact.
• All items must be returned with their original packaging.
• All items must be returned in a single package.
• Returns/exchanges must use the same courier service as the original order.
• We only accept returns/exchanges from the original shipping country/region. For example, orders shipped to the US must be returned from the US.
• Customized products cannot be returned.
• Please note that return shipping is not free (import duties and shipping costs are your responsibility).
• Defective items are always eligible for return.

If the product shows signs of wear, use, or is not in its original condition, we reserve the right to refuse the return/exchange request. If we reject your return/exchange request, we will notify you; you may choose to have the product shipped back to you at your own expense.

How to Return an Item or an Entire Order?

Step 1: Please contact our customer service team and provide the following information to initiate the return process:

• Order Number
• Proof of Purchase
• Video or photo of the defective product

Step 2: Pack the returning items along with the original packaging.

Step 3: Hand the package to the courier. The courier will inspect the goods, so please ensure the package is sealed properly.

Refunds

If returning, the refund will be credited back to the original payment account. Please note that shipping costs are non-refundable.

Once the package reaches us, please allow 7-14 business days (depending on peak volume) for your return to be processed. If your return does not meet the above conditions, we will send the package back to you at your expense. Once your return is accepted and your refund processed, we will send you a confirmation email.

Return/Exchange Address

We are here to support you via the following methods:

Email: support@cenziaco.com
Phone: +86 13036309892
Service Hours: Monday to Friday, 8:00 AM to 6:00 PM (CST)